Conversation Intelligence · Insights
See what keeps coming up, before someone asks.
Insights gathers the themes across your conversations and lists accounts that carry churn-risk signals, with the conversations behind each count.
Current limits
- Connecting research sources is not yet working end to end.
- Scheduled analysis is switched off in the product.
Illustrative interface — fictional demonstration data.
Themes
Themes with the conversations behind them.
Track the themes that matter to you, such as billing clarity or refund timing. Each count sits next to the conversations it came from.
- Mentions counted per theme
- Each count next to its conversations
Theme · last 7 days
Billing clarity Rising
7 mentions on Sun · 38 this week
Customers ask what a charge is before they dispute it.
Rising themes
Spot a theme as it rises.
When a theme starts to climb, see the change against earlier weeks and the conversations behind the count. The churn radar lists accounts with churn-risk signals, grouped by severity.
- The change shown against earlier weeks
- Accounts grouped by severity
Every number leads back to a line.
Traceable
Counts sit beside the conversations behind them.
Themes you track
Follow the themes that matter to your team.
A person decides
Findings are reviewed by people before they are relied on.
More in Conversation Intelligence.
The rest of the platform.
Common questions
Where does a theme count come from?
From the conversations in the scope you chose, with the conversations beside each count.
Can I run an analysis on a schedule?
No. Scheduled analysis is switched off.
Can I connect research tools?
Not end to end. Connecting research sources is not working yet.
Does Insights replace review?
No. A person reviews findings.
Talk to us about this.
Insights is in development. Tell us what you want it to do and we will say plainly where it stands.
Register interest